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MS-96 Solved Assignment

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  • Version: 2018 July - Dec

Soft Copy: Yes
Downloadable File: Yes
University: IGNOU
Course: Master of Business Administration

Q&A of Mba MS-96 Solved Assignment 2018 - Total Quality Management

Q. Discuss as to how Xerox fought back to regain its lost glory using the concept of Total Quality Management (TQM).

Q. Critically analyze the role of strategic planning in implementing TQM using an example from the business world.

Q. Explain how business organizations operate in a socially responsible way using ISO 26000. Use the published material for reference.

Q. What is the role of human factor in TQM? Illustrate with the help of example.

Q. Differentiate between 'Award' and 'Certification' giving examples.

Product Details: Mba MS-96 Solved Assignment 2018

Course: Ignou MBA (Master of Business Administration)
Session: July - Dec 2018
Subject: Total Quality Management

Old Sample Answers of Mba Ignou MS-96 Assignments

Q. What is Total Quality Management?
Answer. The common thread in the evolution of quality management is that attention to quality has moved progressively further up in the organizational hierarchy. Quality was first considered the responsibility of the line worker, then the inspector, then the supervisor, the engineer, the middle manager and, in TQM, upper management....... As customer needs and standards drive the production system, the company must define quality as it is seen by users of the product. The customer's definition of quality then must be interpreted by engineers and production managers............ This process is not always easy; customers are not always sure what they want or may not be able to articulate their needs effectively................ Once quality has been defined in measurable terms, it needs to be monitored on an ongoing basis. Targets for improvement need to be set and systematic methods for improvement developed. These methods include continual training of workers so they can identify and correct quality problems................ Total Quality Management is a tool for change that uses small incremental changes. Personnel often react favorably to TQM as they offer bigger empowerment to an individual. TQM offers greater personnel control and ownership. This leads the employees to take change is viewed as less of a threat. Many companies implementing Six-Sigma has taken a TQM approach, System that empowers employee, Drives higher profit, Drives lower cost, Management centered approach to improving quality....... Total quality is a description of the attitude, culture and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture mandates quality in all aspects of the company's operations, with processes being done right the first time every time and defects and waste eradicated from operations........... The term TQM has been coined to describe a philosophy that makes quality the driving force behind leadership, design, planning and improvement initiatives. For this, the organization needs to concentrate on eight key elements-ethics, integrity, trust, leadership, teamwork, training, communication and recognition as shown................

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